FAQ
Exchange Policy: If you are unhappy with your purchase please contact us within 3 days of receiving your item to discuss the exchange and arrange to send it back within 7 days.
Please choose your item carefully and ask any questions you have before purchasing. We are happy to send you photos or videos of stone options before we ship to avoid any issues. We do accept exchanges if you are not happy with your purchase. However you will be responsible for the extra shipping costs. All of our jewelry is handmade to order so we do not accept returns, but we are always happy to exchange for something else.
We can resize rings and do other repairs, just contact us for information and pricing. All extra shipping charges will be paid by the customer. Custom orders cannot be returned or exchanged and a deposit of 50% will be taken upfront before We begin the project.
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Shipping: Ready to ship orders ship withing 3 days of your order. All made to order items ship within 7-14 days. We ship through USPS with delivery confirmation for all US orders.
If you would like insurance or to upgrade to an option you don't see please contact us.
International orders are shipped through USPS but have no tracking or insurance. If you would like to upgrade shipping please ask.
The buyer is responsible for all customs fees.
We cannot be responsible for lost or stolen packages but will do our best to resolve the situation.
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Contact us: hello@amandaklockrow.com 323.902.7230
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I strive to be as eco-conscious as possible. I use recycled silver as much as possible, we keep all production local, and my stones are all ethically sourced.
If you have any other questions please don't hesitate to ask.
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Ring sizing: All of the rings are sized so if you need help with your rings size you can click here. Or you can request a ring sizer here.
