Have a question?
Here's some of the questions we could think of to answer. If you don't see an answer you're looking for email us anytime. We're always here to help.
Email: hello@amandaklockrow.com
FAQ
FAQ
What metals do you work in?
We work in recycled sterling silver, 10K, 14K and 18K gold.
Some of our past designs are in 18K gold vermeil and 14K gold filled. We are retiring all of those designs in 2026.
We don't work in brass, bronze, or copper. Amanda is allergic to them, so they aren't a part of her collection.
Can you customize a piece?
Yes! We do customization all the time. Do you want a different size, a different metal, a different length, a different clasp, a different stone? Send us a message and let's chat.
When will my order ship?
Ready to ship jewelry ships within a few days of placing your order.
Most made to order jewelry ships within 1-2 weeks. The shipping time is listed on individual listings.
Custom orders have longer turn around times determined by the project.
If you want your order sooner or by a specific date just send us a message and we'll let you know if it's possible.
How will my order ship?
Free US shipping on all orders of $125 & up.
Fine Jewelry orders include free domestic shipping through USPS Priority Mail.
Order $1000 & up will ship insured through FedEx.
You can choose other shipping options at checkout.
Any jewelry care recommendations?
Yes of course we want your AKL jewelry to last for years to come.
Here's the link to a blog post on Amanda's jewelry care recommendations.
Ring sizing help
We can make rings in any size from a 2-14. Use the ring sizing guide and measure your finger as a few different times and days to get an average. Ring sizing can be tricky because our fingers change size with heat, what we eat, or other things.
Do you do custom orders?
Yes Amanda loves working on custom orders. Just head the custom jewelry page to learn more and start the conversation.
Custom order costs start at $500.
What's your return policy?
If you don't love your new jewelry contact us within 3 days of receiving your order. If it's a gift and you need a little longer we totally understand simply send us a message.
- Ready to ship pieces can be returned for a refund or exchange.
- Made to order jewelry can be exchanged.
- Custom orders cannot be returned or exchanged.
- All of our sale jewelry is final sale.
